Privacy Policy

Published on：01/25/2022

Thank you for using ToChat(the“Software”,“App”or“Service”)! To provide you with the software and service,we needs to collect some privacy information about you, and this Privacy Policy explains how we collect, use, and disclose your information in connection with our operation of the software and service. This Privacy Policy does not apply to any third-party software or service.

Please read this Privacy Policy carefully to understand it. By visiting the software or service, you agree that we may treat your information in the ways we describe in this Privacy Policy. If you do not agree with any term of this Privacy Policy, you may not access the software or service.

We have the right to modify the terms of this Privacy Policy regarding the updates of the Software. You can check the modified version of this Privacy Policy from the Software. You understand and agree that if you continuously use the Software after the date on which these terms have changed, we will treat your use as acceptance and compliance with the updated terms.

If you have any questions or concerns, please contact us through the email displayed below.

1.Information we collect from you

There are two general categories of information we will process:

1) when you use or access the Software and the Service, some information about you may be automatically collected as follows:

We may collect the technical information from your browser or device when you visit our Service. This information could include the type, name and version of operating system:(i)Your configuration and settings of the Software and Services, version of the Software and Services; (ii)ISP (Internet Service Provider), Internet protocol (IP) address, Media Access Control (MAC) address,anonymous user identifiers, device configuration and identifiers; (iii)Advertising ID; (iv)Operation log;(v)Android ID; (vi)Status of the WLAN.
We may collect certain usage related information regarding your use and interaction with your device, including the Software and Services, such as when and how you use the Software and Services, how frequently you use them.
Social Networks.If you choose to share some photos or other materials of the Software to a app provided by the third party, we will access your application list to verify whether such app exists.
Payment data. We may collect certain information about your orders and payment records for purchasing virtual diamonds and other paid service offered by us. such as purchase items, payment time, order status. We do not collect and we are not responsible for the collection or security of payment details. Payment information is processed and stored using third-party companies (such as Apple or Google). These companies can be contacted through their websites. Before entering your personal details, we suggest that you read and become familiar with the privacy policy of these third-party companies.
Virtual diamonds and points.We may collect certain information about virtual diamonds and points in your Account, such as the growth/ consumption of your points and virtual diamonds.

2) Information provided or permission granted to us by you:

Registration Information. For creating an account ("Account") through the Software and getting more chances to interact with other users, you may voluntarily to provide certain information ("Registration Information") about you to the Software, such as username; gender identity; date of birth; preference; personal introduction; photos; other detail information.
PayPal Account and Handwritten signature. When you use your points to redeem cash, you may voluntarily submit your PayPal account and handwritten signature to us. For such information, We will delete after your points have be redeemed. If you do not provide such information, you may not be able to redeem cash.
Phone Number.For safety and to ensure you have better possible user experience, we will need you to verify your Account and ask for your phone number. We want to make sure you are not a robot! And we also want to avoid fake Account being created which can be used for malicious activities and cyber crime. We collect and use your phone number on the basis of our legitimate interests identified above and for the prevention of fraud. You can also use your phone number to log in the Software.
Geo location Information. If you turn geo location features on, when you use your mobile device, we will collect information about Wi-Fi access points as well as other location information about your longitude and latitude and may save your device's coordinates to offer certain features to you. This information helps us identify your physical location and we may use it to personalize the App and make it easier for you to interact with other users.
Permission to Access to the Camera,Microphone, Photo Album. In order to use the features of the video or voice communication in the Software, you may voluntarily grant us the permission to access to the microphone or camera. In order to use other features, such as set avatars, send pictures to other users, you may voluntarily grant us the permission to access to the camera or photo album to obtain photos in your mobile device. Only if you confirm the permission, will we gain access to your camera microphone or photo album.
Permission to Access to the Storage. To ensure that you may save photos or cache information normally to your device, you may voluntarily grant us the permission to access to the storage of your device.
Support Related Information. If you communicate with us via our support section or via email, we may collect your email address voluntarily submitted.

2. How we use your information?

1) The main reason we use your information is to deliver and improve the Service. Read on for a more detailed explanation of the various reasons we use your information:

to operate and update the Software and the Service, and provide you with existing and new functionality and features;
to improve and customize the Software and the Service;
to maintain, test, monitor and improve the quality and operation of the Software;
to provide you with support and handle your complaints and/or feedback;
to take any action in case of a dispute involving you in connection with the Software and the Service;
to comply and satisfy any applicable law regulation, legal process or enforceable governmental request.

2) If any new purposes for processing your information arise we will let you know we start to process information on that other purpose by introducing the corresponding changes to this Privacy policy.

3. Modifying Your Registration Information

You may access or modify the Registration Information you provided. When your Account is deactivated, we take reasonable efforts to make sure it is no longer viewable on the App. We are not responsible for any information, pictures, comments, or other content that is deleted from our systems resulting from the deactivation of your Account.

Warning:Even after you remove information from your profile or delete your Account, copies of that information may still be viewable and/or accessed to the extent such information has been previously shared with others, or copied or stored by other users or to the extent such information has been shared with search engines. We cannot control this, nor do we accept any liability for this. If you have given third party applications or websites access to your personal information they may retain such information to the extent permitted under their terms of service or privacy policies.

4. Disclosure of Your Information

We will not disclose your personal information, except in the limited circumstances described here:

Your Consent – Where you voluntarily do upload and choose to provide your personal information on your profile when you create an Account, you are explicitly consenting to our processing of your information and making this public to other users. Therefore, we recommend you to think carefully about the information you disclose about yourself.
Service Providers - We engage certain trusted third parties to perform functions and provide services to us. We may share your personal information with these third parties, but only for the purposes of performing these functions and providing such services e.g. information technology companies (hardware and software) which provide services to support our products.
Required by law- If we are required by law to disclose your information, we may share your information with law enforcement or other competent authorities and any third party, as may be required (e.g., to detect, prevent or otherwise address fraud, security, or technical issues; to respond to claims or satisfy any legal process, subpoena, or governmental request; or to protect the rights, property, or personal safety of the other users,our partners, or the general public).
Business Transfers -In the event that we or any of our affiliates undergoes a business transition or change of ownership, such as a merger, acquisition by another company, re-organization, or sale of all or a portion of its assets, or in the event of insolvency or administration, we may be required to disclose your personal information.

We ensure these parties must adhere to strict data protection and confidentiality provisions that are consistent with this Privacy Policy. Measures are taken to ensure that the data shared is non-attributable to the greatest extent possible.

5. Transfer of data outside your territory

1) We work in the international space and provide the Software to our users around the world. We and third-party organizations that provide automatic data processing technologies for the Software or our third-party advertising partners may transfer the automatically processed information across borders and from your country or jurisdiction to other countries or jurisdictions around the world.

2) Where you located in the EEA, as required by law, you hereby provide us with your express consent to transfer your data to where may be outside of EEA once you use the Service. You may withdraw your consent at any time.

6. How long we maintain your personal information?

We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations.If you cease to consent or affirmatively revoke consent for our collection, use, disclosure of your personal information, we(and any third parties with whom we cooperate) will promptly cease all such use, you can request that we erase your personal information and close your account.

However, some information may still be stored for a certain time period if information is necessary to comply with legal obligation (taxation, accounting, audit) or in order to maintain safety and data backup settings, prevent fraud or other malicious acts.

7. Third Party Websites or App

There are a number of places on our Services where you may click on a link to access other websites or app that do not operate by us. For example, if you click on an advertisement on our Services, you may be taken to a website or app that we do not control. Such third- party websites or app may independently solicit and collect information, including personal information, from you and, in some instances, provide us with information about your activities on those websites or app. We are not responsible for the information contained and/or made available through, the practices of, or your use or inability to use such third- party websites or app. You expressly relieve us from any and all liability arising from your use of such third- party websites or app. We recommend that you consult the privacy statements of all third-party websites or app you visit.

8. How we protect your personal information

We take security measures including administrative, technical, and physical measures to safeguard your personal information from unauthorized access and disclosure. However, no system can be completely security. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information will always remain secure.

9. Your right

In compliance with legal provisions, you have a general right to access, edit and delete your personal information which have been collected pursuant to your access to and/or use of the Service. In order to exercise this right, please contact us through the email displayed below.

10. User Age Restriction

Although we want as many people as possible to enjoy the Service, you have to be at least 18 years old or reach the statutory minimum age according to the law and regulation in your country, in order to use the App.

We do not knowingly collect any information about or market to children, minors or anyone under the statutory minimum age. If you are less than 18 years old or the statutory minimum age in your country, we request that you do not submit information to us. If we become aware that a child, minor or anyone under the statutory minimum age has registered with us and provided us with personal information, we will take steps to terminate that person's registration and terminate their Accounts from the App.

11. Updates to this privacy policy

This Privacy policy may change from time to time.Whenever we change this Privacy policy, we will post those changes to this Privacy policy and other places that we consider appropriate. Please check and pay close attention to this Privacy Policy from time to time.

12. How to contact us

If you have any questions about the Service or this Privacy Policy, or if you would like to obtain a previous version of the current document, feel free to contact us at[TochatApp@outlook.com].